Introduction

Welcome to Al Sidra Natural Honey, operated by Al Sidra Natural Honey ("we", "us", or "our"). By using our website, you agree to comply with these terms and conditions ("Terms"). Please read these Terms carefully before using the website.

Sales Terms

By using this website, you agree to these Terms and Conditions. If you do not agree to the Terms, you are prohibited from using the website. The website may not be used for unauthorized commercial purposes.

When placing an order through our website, you acknowledge that your order is subject to the related terms and policies through the links provided. All orders depend on product availability and confirmation of price. Products listed on the website are not considered an offer for sale until confirmed in stock at the stated price. If the product is unavailable or the price changes, we will attempt to contact you via the provided email. If we are unable to reach you or do not receive a response, the remaining items will be shipped. No substitute products will be shipped without your explicit consent.

To purchase products, you must be at least 18 years old and have a valid credit card issued by one of the banks we work with. We reserve the right to refuse any order, and we will confirm accepted orders via email.

Return and Exchange Policy

We have a return policy with specific conditions. Please read the details through the following link: Read the Return Policy.

Legal Statement

• Al Sidra Natural Honey (as per the trade license) owns and operates this website.
• The price and currency displayed on the checkout page will be the same as those printed on the transaction receipt.
• We do not deal with or provide services to any OFAC-sanctioned countries in accordance with UAE law.
• Cardholders are advised to retain a copy of transaction records and the website’s terms and policies.
• The user is responsible for maintaining the confidentiality of their account credentials.

Prices and Availability

We strive to ensure the accuracy of prices, product descriptions, and availability on the website. However, errors may occur. If an error in price is detected, we will inform you and provide you with the option to confirm the correct price or cancel the order. If we cannot reach you, the order will be canceled. If you cancel after payment, a full refund will be issued.

Payment

We accept payments via Visa, MasterCard, American Express, UnionPay, as well as cash on delivery. All transactions are processed in AED (UAE Dirham). The card must be issued by an approved bank. Payment information will be subject to verification by the issuing bank. In case of payment refusal, we are not responsible for any delay or failure to ship the order.

About Our Website

We make great efforts to ensure the accuracy of the information on the website, but we do not make any express or implied warranties regarding its accuracy, reliability, or completeness. We reserve the right to modify or suspend any part of the website without notice.

Trademarks

All trademarks, logos, and services displayed on this website are the property of their respective owners. No trademark may be used without prior written consent from the owner.

External Links

Our website may contain links to external websites. We are not responsible for the content or behavior of those sites, and we encourage you to read their terms before interacting with them.

Public Forums and Messaging

We are not responsible for any content posted in public areas (such as blogs or chat rooms) on the website. We reserve the right to remove any content that violates our policies.

Customer Conduct

You agree not to use the website to post or send any unlawful, offensive, obscene, or harmful content. You are solely responsible for any content you send.

Warranties

We make no warranties regarding the information, materials, or services on the website. Use of the website is at your own risk.

Disclaimer of Liability

We are not liable for any loss, damage, or personal injury arising from the use of the website, including errors, delays, or inaccuracies in the information.

Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates, and any disputes will be subject to the exclusive jurisdiction of the courts of the UAE.

Terms Updates

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Please review them periodically.

Important Notes

• Al Sidra Natural Honey operates the website https://sidrahoney.ae/.
• The price and currency displayed at checkout will be the same as the price and currency printed on the transaction receipt, and the amount charged to your card will be in your card’s currency.
• We will not trade with any Office of Foreign Assets Control (OFAC) or sanctioned countries and will not provide any services to them.
• The cardholder must retain a copy of the transaction records and these terms and policies from https://sidrahoney.ae/.
• The user is responsible for maintaining the confidentiality of their account.

Contact Us

If you have any questions about these Terms, please feel free to contact us:

Company Name: Al Sidra Natural Honey

Email: info@sidrahoney.ae

Phone Number: +971504520489

Office Address: Al Khoran Area, Airport Road, Store No. 2, Ras Al Khaimah, United Arab Emirates